Yes, you can cancel a service for which you have made payment. Our team will send the request to the finance team, which will process the refund within seven working days.

If payment fails, you can select cash or credit payment at delivery. Our team will collect the money after the service is complete. You can also cross-check with your bank to check for issues with your card and try paying online again.

Homecare service coverage depends on the insurance policy you have. To check the coverage, upload your doctor's prescription on myAster and add all the support details. Our team will cross-check insurance eligibility and get back to you.

To book a service using insurance, upload your doctor's prescription and supportive documents and choose insurance as the payment method. Your documents will reach our homecare team, which will check the documents and contact you for insurance coverage and the booking.

To apply for insurance on myAster, the most recent medical report with the service's recommendations from the treating physician, with the patient's or the guardian's signed consent, is needed.

If you don't use the package, you can cancel it depending on the terms and conditions. If any of the services or sessions within the package are utilized, you can not cancel the package on myAster. For more details, you can contact the homecare customer support team.

Currently, for any form of refund, the cancellation should happen at least 24 hours before the appointment in order to avoid any deductions.

All lab reports will be available on the myAster platform. You can log into myAster.com or download the myAster app to view your lab reports and prescriptions in the Records section.

All lab reports will be available on the myAster platform. You can log into myAster.com or download the myAster app to view your lab reports and prescriptions in the Records section.

Secure is Aster's loyalty program, in which you can earn points from all transactions done on myAster. Currently, redeem points are available only on Aster Pharmacy. Though, you can earn Secure points for all your non-discounted services.

You can avail the Homecare services by choosing any service or package on myAster. Select a slot, book an appointment, and then the service provider will come to your home to complete the service.

We constantly update our list of services. You can check our catalog on the myAster app for the available services. If the service you want is unavailable, you can contact our Homecare team for more details.

Yes, most of our services are available 24 hours. While booking your service, you can view the available slots, and if you can't find an appointment slot that suits you, our Homecare customer service team can assist.

Unfortunately, Homecare services are not equipped to handle emergencies. We recommend going to the nearest medical facility or calling an ambulance service for assistance.

It is not easy to have the exact time for healthcare provider's arrival as we have to factor in traffic and other elements. Though, the healthcare provider will update you about the expected time before your appointment begins.

You can reschedule your booked appointment by going to the appointment section on myAster. Select the appointment you want to reschedule and proceed to select the new date and time. Please note that this is only possible up to 24 hours before your existing appointment time.

Currently, we don't offer this service on myAster. You can connect with the Homecare customer support team if you need a specific Healthcare provider for the service.

Homecare appointments will be visible in the Patient Appointment section on myAster.

Yes, you can select the profile of an existing family member or create a new profile for your family member during the booking process.

We at Aster look to provide the best services to our customers. You can contact our Homecare customer support team, and they will solve any issue you are facing.